Working as
an armed security officer can be
daunting at times but is really a rewarding job. It is highly essential to be
serious and professional at your job and manage the situations in a mature way.
Your job can be harder if customers perceive you as unfriendly or unhelpful.
Focusing on your customers service skills enhance customer satisfaction and
makes your workplace a pleasant job place. Here are the
important ways to provide excellent customer service:
Make a Good Impression
Security
officers are often the first person a customer meet and have a word with. Greet
every customer in a friendly and pleasant way. Ask them how you can help them.
Keep your uniform clean and your personal grooming intact.
Control your Body Language and Voice
A calm,
confident and friendly tone of voice help customers feel relaxed and secure.
Even if the customers are getting irritated or angry, use your skills to be
silent and calm. Being aggressive or defensive can escalate them more.
Go Above and Beyond to Help Customers
Your
primary service might be the safety and security of the business, employees and
customers, giving extra gesture can make dealings with customers much easier.
